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PDS Service Desk
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PDS delivers superior customer service from its very own 24/7 Service Desk located in Madison, WI. PDS makes significant investments in training all of our analysts with tools, technology, career advancement, and culture. As a result, the PDS Service Desk has an annual turnover rate under 5% - unheard of in this business!
Patient Portal - Is your healthcare organization using MyChart, ConnectIQ, or any other patient portal? If your internal IT department is short-staffed or isn't equipped to fully handle technical issues directly from the patient, then engage with PDS for assistance. PDS analysts have extensive customer service training and the technical knowledge to be the perfect fit. Don't let your patient portal distract your internal service desk from its core mission.
Guest Wireless - Healthcare organizations and the hospitality industry provide wireless internet access as a service to their guests, but providing 24x7 support for those services is challenging and expensive to do internally. Our experience with wireless solutions means that our service desk analysts understand the technology and they have the knowledge to help with a wide variety of browser and PC issues.
After Hours and Overflow - Many of your co-workers are working longer and harder to make your company successful. They can really benefit from a responsive service desk, but it's very expensive to have enough analysts to cover off-shifts and weekend. PDS can provide your employees with outstanding service 24x7 and escalate incidents to the proper support area in your organization. It's cost effective and delivers great value to your team.
PDS also provides overflow support to organizations to be sure all your calls are answered and triaged appropriately. Let our analysts handle your peaks any time of day or night.
If you have a custom application to support or a unique support need, contact PDS today.
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