We built a better help desk.

Expect superior service from our very own 24/7 service desk located in Madison, Wis. We invest in our analysts by optimizing tools, technology, career advancement, and culture. As a result, the PDS Service Desk has an annual turnover rate below 5% - unheard of in this business!

MyChart Support

Is your healthcare organization using MyChart, ConnectIQ, or any other patient portal? If your IT department is short-staffed or isn't equipped to fully handle technical issues directly from the patient, then engage with us for assistance. Our analysts have extensive customer service training and the technical knowledge to be the perfect fit. Don't let your patient portal distract your internal service desk from its core mission.

Learn more about the PDS MyChart Support Services

Guest Wireless Support

Healthcare organizations and the hospitality industry provide wireless Internet access as a service to their guests, but providing anytime support for those services is challenging and expensive to do internally. Our experience with wireless solutions means that our service desk analysts understand the technology and have the knowledge to help with a wide variety of browser and PC issues.

After Hours and Overflow

The flexibility provided by today's technology means that work no longer has to be confined to the 9 to 5 span. Those working longer and harder can really benefit from an equally responsive service desk, but having enough analysts to cover off-shifts and weekend is very expensive. Let us provide your employees with outstanding 24/7 service and escalate incidents to the proper support area in your organization. It's cost-effective and a great value to your team.

We also provide overflow support to ensure all calls are answered and triaged appropriately. Our analysts can handle your peaks, any time of day or night.