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Patient Portal Support
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PDS Patient Portal Support Services provide healthcare organizations with a resource to support the actual users/patients of their patient portals, like Epic MyChart, Kryptiq ConnectIQ, or even custom applications such as those used by the Mayo Clinic.
Patient portals are implemented and leveraged as a part of most Electronic Medical Record (EMR) systems today. Usage usually begins with a pilot of a couple of doctors or facilities and then expands quickly throughout the sites or network.
Usually at the pilot stage, the organization begins to wonder how they'll support patients who call with questions. They consider their internal IT help desk, but find that's not a fit because the team typically doesn't have the polish to talk with patients 24x7. They also consider their nurse on-line team, but typically find it's not a fit because of the technical concerns.
PDS fills that niche by providing extremely high quality support to patients who need help with the portal. We provide 24x7x365 assistance with general and technical information and, given appropriate permissions can handle over 95% of the calls on first contact leading to extremely high customer satisfaction.
Read all the benefits to having a well supported Patient Portal
PDS offering:
Experience, Tools, Service - A Winning (Affordable) Combination
- 95% patient satisfaction, superior service is the differentiator
- Advanced technical support 24x7x365 direct to patient
- Problem management helps clients reduce call volume and cost
- Nightly quality reviews
- Knowledgebase article submission process
- Cost/call model means you pay only for what you use
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$15-$18/call/month depending on volume
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One time setup fee
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Includes reports and Client Service Manager support
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Incentives available!
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