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History of ITIL
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ITIL emerged in the United Kingdom in the late 1980s and offered introductory knowledge on common process areas that had been nearly ignored by the IT community. Most new computing tools arrived without a road map or some process framework. In many circumstances, technologies were implemented on top of a current system or process. Because of enterprises' increasing dependence on IT to run their businesses and deliver on corporate goals, ITIL’s process framework methodologies became a key aspect of IT discussions in the United Kingdom and Northern Europe. For nearly a decade, ITIL’s content was adopted mostly within this geographic area.
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However, the last several years of sizeable growth in technologies, along with the greater globalization of enterprises, began to move ITIL’s concepts to "center stage" as a public-domain resource. ITIL’s guides and process framework have been refined and expanded as well, and interest in it continues to expand.
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The nearly 20 years of grass-roots development effort, led by the U.K. government’s Office of Government Commerce, has produced process definitions covering, among others:
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• Incident Management
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• Problem Management
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• Configuration Management
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• Change Management
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• Release Management
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• Capacity Management
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• Availability Management
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• Service Level Management
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• Financial Management
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• Business Continuity Management
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ITIL can help bring order to an IS organization and help an enterprise see more clearly what it needs to do to be more efficient and prepared.
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< ITIL Training Main Page
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