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Cost: $500
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How does one take past IT process work, revitalize IT, inject ITIL, kick start IT process change and continually ensure said effort is valuable to the Bu$ine$$?
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This 3 hour workshop will help you answer these questions.
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Workshop deliverables
1. a 5 year IT process improvement plan
2. a detailed 1 year IT process plan of action
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Topics
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- Quick ITIL V3 Overview
- Vision building
- Requirements gathering
- Prioritizing
- Planning
- Marketing
- Selling
- Managing
- Closure
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< ITIL Training Courses
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