|
Topic
|
Objectives
|
Timeline
|
|
Session Introduction
|
Introduce PDS
Enterprise vision and link to ITIL
Why this session is talking place – importance of the people attending the session
|
5 minutes
|
|
ITIL Overview
|
What is ITIL
ITIL’s holistic view of IT Service Management
|
45 minutes
|
|
Q&A session
|
Answer Questions
|
10 minutes
|
|
ITIL Support
|
Review each of the following for the ITIL Service Support disciplines:
Goals
Key definitions/Terminology
Core Process
Relationships
|
75 minutes
|
|
Break
|
|
15 minutes
|
|
ITIL Delivery
|
Review each of the following for the ITIL Service Delivery disciplines:
3. Goals
Key definitions
Core Process
Relationships
|
75 minutes
|
|
Q&A, session deltas and close
|
Answer questions
Obtain feedback
|
15 minutes
|
