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ITIL Foundation Version 3 Bridging class
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Schedule
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Cost: $645
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ITIL v3 Foundation Bridge Course is a one-day, instructor-led course that provides an overview of ITIL’s version 3. This course is targeted to those who have ITIL Foundation Version 2 and wish to upgrade to version 3.
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Class Objective
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Prepare students for the ITIL v3 Foundation Bridging examination / certificate, held at the end of the day.
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Agenda
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ITIL v3 overview, new definitions, key concepts of v3, RACI Model, Process definition, introduction to the lifecycle approach, and a review of the 5 core books
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Service Strategy
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Financials, Value statements, Service Portfolio and Demand Management
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Service Design
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Service Catalogue / Service Level Management, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management
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Service Transition
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Change Management, Release Management, Service Asset and Configuration Management, the “V”alidate Model and Knowledge Management
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Service Operation
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Service Desk, Incident Management, Request Fulfillment, Problem Management, Events, Alerts, Access Management, Technology, Operation Control, Facilities and Application Management
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Continual Service Improvement
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Measure, measure and measure some more to help determine how to improve…7 step improvement process and Deming
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ITIL v3 Foundation Bridge Examination
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A 20 question, multiple choice, 30-minute proctored exam; candidates must get 13 or more correct to pass
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Course Prerequisite
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Students must hold the ITIL v2 Foundation Certificate in IT Service Management. Candidates must provide their ITIL v2 Foundation certificate number upon registration and bring photo identification to class.
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< ITIL Training Courses
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