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What is ITIL?
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After two decades of distributed computing, IT organizations are laden with a complex matrix of IT hardware and software that have been added to a mix of mainframe tools and legacy technology. Gone are the days of double-digit IT budget growth. In its place are the demands of enterprise business managers to lower IT costs.
IS organizations are being asked to make the most of what they have and still deliver cost management improvements. To meet these demands, many have turned to refinements and efficiency improvements through benchmarking, best practices, processes and standards analysis. The IT Infrastructure Library (ITIL) has been at the forefront of best-practice and process methodology. ITIL is a process framework and an associated set of best practices for IT Service Management.
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