Cost: $645
ITIL v3 Foundation Bridge Course is a 1 1/2 day, instructor-led course that provides an overview of ITIL's version 3. This course is targeted to those who have ITIL Foundation Version 2 and wish to upgrade to version 3.
Class Objective
Prepare students for the ITIL v3 Foundation Bridging examination / certificate, held at the end of the day.
Agenda
ITIL v3 overview, new definitions, key concepts of v3, RACI Model, Process definition, introduction to the lifecycle approach, and a review of the 5 core books
Service Strategy
Financials, Value statements, Service Portfolio and Demand Management
Service Design
Service Catalogue / Service Level Management, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management
Service Transition
Change Management, Release Management, Service Asset and Configuration Management, the "V"alidate Model and Knowledge Management
Service Operation
Service Desk, Incident Management, Request Fulfillment, Problem Management, Events, Alerts, Access Management, Technology, Operation Control, Facilities and Application Management
Continual Service Improvement
Measure, measure and measure some more to help determine how to improve...7 step improvement process and Deming
ITIL v3 Foundation Bridge Examination
A 20 question, multiple choice, 30-minute proctored exam; candidates must get 13 or more correct to pass
Course Prerequisite
Students must hold the ITIL v2 Foundation Certificate in IT Service Management. Candidates must provide their ITIL v2 Foundation certificate number upon registration and bring photo identification to class.
Day 1 Program (Thursday 1:00 pm - 5:00 pm)
Day 2 Program (Friday 9:00 am - 4:00 pm)
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