Cost: $1,199
The ITIL Foundation course is an excellent "Introduction to ITIL" and shall prepare students for the LOYALIST (APMG) Foundation examination / certification. This class is ideal for Business or IT Professionals and Management. The ITIL Foundation certification is also a requirement for anyone interested in pursuing other ITIL certifications. Each student will have the opportunity to achieve their ITIL Foundation Certification from LOYALIST (APMG) at the end of this session. This training session will last 2 1/2 days.
Day 1 Program (Tuesday 9:00 am - 5:00 pm)
Introduction to IT Service Management and ITIL
ITIL history, OGC, LOYALIST (APMG), itSMF, the ITIL books, ITIL concepts
Goals, Definitions, Principals, Activities, Relationships, for each of the following;
Service Strategy and Service Design
Day 2 Program (Wednesday 9:00 am - 5:00 pm)
Goals, Definitions, Principals, Activities, Relationships, for each of the following;
Service Transition, Service Operation and Continual Service Improvement
Day 3 Program (Thursday 8:30 am - 12:00 pm)
Preparation for Examination
Review 8:30 am - 10:00 am. Registration 10:00 am - 11:00 am
Examination for Certification
11:00 am - 12:00 pm (60 minutes)
Exam format: 40 questions, multiple choices answers, To pass: 26 correct answers (65%)
|