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Infrastructure Support Solutions
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PDS Infrastructure Support solutions are designed to meet the infrastructure maintenance, operation, administration, and support needs of our clients on a contract basis. Our solutions leverage world-class tools, ITIL® -based business processes, and the experience that comes from twenty years of providing I.T. support.
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Artie PatrolSM Monitoring Solution
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Artie PatrolSM is a remote network and desktop management solution designed to fulfill the monitoring, support, administration, and management requirements of all or a portion of our client's shared I.T. Infrastructure. Artie PatrolSM is available in three packaging options: Alert, Respond, and Manage.
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Artie PatrolSM Product Support Agreements (PSA)
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Artie PatrolSM Product Support Agreements protects your investments with on-going Product Support Agreements (PSA) from PDS. ArtieSM can provide proactive, on-site or remote support for HP® and IBM® Servers and select Cisco® networking devices.
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Product Support Services
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PDS also provides a complete set of on-demand product support services to augment your in-house resources. “On-Demand” means we’re there when you need us... and only when you need us.
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- Warranty and Non-Warranty Equipment Maintenance
- Moves / Adds / Changes (MAC)
- On-Demand Advanced Technology Product Support
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Supplemental Staffing
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PDS can also provide technical resources to assist with specific client projects or to augment the client’s support team on a longer term basis.
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How to Get Started with Infrastructure Support
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To purchase our Infrastructure Support Solutions, please contact your Account Director or a PDS Salesperson by calling 800-966-6090. If necessary, PDS will assign an Engagement Manager to oversee the provisioning of the services, conduct a site assessment, configure and install the necessary tools, validate the implementation for a period of 30 days, then transition the environment to the applicable end state.
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< Back to ArtieSM Support Solutions
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