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End-User Support
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ArtieSM Service Desk
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The ArtieSM Service Desk solution provides our clients’ end-users with 24x7x365 access to a world-class support experience. Our services feature prompt, courteous, knowledgeable and experienced service desk staff using best-of-breed tools and leveraging business processes built on the ITIL® framework. Ticketing system integration and flexible packaging options allow clients to off-load all or a portion of their end-user support activities.
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Pricing for End-User Support
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The ArtieSM Service Desk solution is priced on either a per-interaction or per-user basis. Pricing is adjusted downward per incident as the interaction volume or the number of users increases. Contact a PDS Salesperson by calling 800-966-6090 for a quote.
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How to Get Started with End-User Support
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The ArtieSM Service Desk solution is performed under a Service Agreement with a standard term of three years. To purchase this service, please contact your Account Director or PDS Salesperson by calling 800-966-6090. PDS will assign an Engagement Manager to oversee service provisioning which generally takes about 30 days.
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< Back to ArtieSM Support Solutions
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